Last Updated: October 4, 2026
1. Cancellation Before Work Starts
If a customer requests cancellation before meaningful project work has started, we will review the request. Where eligible, a refund may be issued after considering any applicable payment-processing or non-recoverable costs.
2. Cancellation After Work Starts
Once project work, consultation, design, development, SEO activity, campaign setup or another agreed service activity has started, the amount already attributable to completed work may not be refundable. We will review each request against the agreed scope and work completed.
3. Third-Party Costs
Third-party expenses that have already been purchased or consumed for a customer project may not be refundable by Work IT Solution. Examples may include domain registration, hosting, software/plugin licenses, paid tools, advertising spend or other third-party services.
4. Service Quality or Scope Issues
If you believe the delivered service does not match the agreed scope, contact us promptly with the payment/order reference and details of the issue. We may provide a correction, additional work, service credit or refund where appropriate based on the circumstances and agreement.
5. Refund Method
Approved refunds will normally be initiated to the original payment method used for the transaction. The time for the refund to appear in the customer's account depends on the payment provider and banking network.
6. How to Request a Refund or Cancellation
Send the request to info@workitsolution.com or call +91 6376449199. Please provide:
- Customer name and contact details.
- Service purchased.
- Payment/order/transaction reference.
- Date and amount of payment.
- Reason for cancellation or refund request.
7. Payment Disputes
Please contact Work IT Solution first so we can investigate and resolve payment or service issues. Where a payment provider's dispute or chargeback process applies, the transaction may also be subject to that provider's rules.
8. Contact
Work IT Solution
Workitsolution, Sagarpur, New Delhi 110046, India
+91 6376449199
info@workitsolution.com